Discover our Live Chat system
Monday 20 February 2012
On the 14th of February we launched our brand new website, and with it a number of new features to make it easier to find and obtain information about your product quickly and easily.
We appreciate it’s not always possible for you to pick up the phone, or spend time writing an email, just for a simple queston or enquiry. To help with this, we have introduced a new Live Chat function allowing you to get in contact with our sales team quickly to get answers to any enquires you may have.
What is Live Chat?
Live Chat is a system whereby you can talk to one of our technical sales team without having to wait for an email response. By typing messages, which will be responded to straight away by our technical team, you can get the answers you need quickly.
How do I use Live Chat?
The Live Chat system works in a similar way to most instant messaging services you may have used in the past. To start a discussion, simply click on the “Click here for live chat” button located at the lower left hand side of your screen. Select your enquiry type, enter your name and email address, and click Start Chat. Our team of technical sales staff will be alerted and will respond to your chat request as quickly as possible. You can then ask any questions and receive an instant answer.
Frequently asked questions:
Q. Do I need special software to use Live Chat?
Q. What can I chat about, using this system?
A. The Live Chat service is ideal for receiving quick answers to basic technical and sales questions. If the discussion progresses to a point where more details is required, your Live Chat operator will be more than happy to take down your details and contact you at a convenient time.
Q. Can I request a copy of the discussion?
A. Yes. At the end of a discussion you have the option to email yourself a copy of the transcript.
Q. When is Live Chat available?
A. Live Chat is available during our standard business hours:
Monday: 9:00AM – 5:30PM
Tuesday: 9:00AM – 5:30PM
Wednesday: 9:00AM – 5:30PM
Thursday: 9:00AM – 5:30PM
Friday: 9:00AM – 5:30PM
Q. Where can I send feedback?
A. Once you have ended your chat, you have the ability to submit feedback about your experience. If your feedback is a little more in-depth, feel free to get in touch via our contact page.