IMPULSE LIVE CHAT

Lifetime Technical Support

One of our core values has always centred on the technical support services we offer our customer right across our product and system range. Our in-house technical FAE support team have on-going, extensive product and applications training to ensure our customers receive the highest levels of support possible throughout the lifetime of their project.
  • Comprehensive pre- and post-sales technical support across our product range
  • In-house FAE engineers to assist with your design and development
  • Experienced technical support team available by phone, e-mail, online chat, Skype
  • Outstanding service levels to maintain your project stays on track
  • On-going training of support teams ensure the best levels of support
  • Efficient technical support and RMA systems for fast resolution of issues

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In-house pre/post-sales technical support for the lifetime of your project and beyond

Impulse is dedicated to offering lifetime technical support across our complete product range and your project lifespan.

Our technical FAE support department are here to assist our customers to achieve their goals during the design, development and deployment phases of their project design. 

In addition, post-sales technical support is freely offered throughout the lifetime of the project right through to obsolescence and beyond.

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Complete knowledge of our product range, industry and customer applications

Our technical support team are fully conversed in offering technical assistance across our complete product range.  Extensive and on-going training ensures our FAE engineers not only understand our products but also our customer’s application demands and the up-to-date technologies coming through in the industrial computing industry.  This holistic approach not only offers excellent first line technical product support but also specific application awareness to help our customer’s solve their issues quickly and effectively whilst keeping their development on track.

Our technical support team are also encouraged to offer a flexible approach to supporting our customers with their technical issues often assisting with the interfacing of our devices and systems within the main scope of their project.

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iMesh – an efficient technical support and RMA system

Impulse has invested heavily in the design of an administrative system to ensure efficient and traceable recording of all technical support and RMA records.

This bespoke system, known as iMesh has been carefully designed in-house to cope with the complexities and varied demands of the industrial computing industry and allows for a fast resolution to our customer’s technical and RMA issues whilst minimising downtime in the production or development phases of the customer’s project.

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