IMPULSE LIVE CHAT

Quality Assurance

Quality control assurances are of primary importance in the embedded and industrial market where product failures or poor support services can be a costly and time consuming issue.

Our quality assurance system also allows flexibility to run alongside our customers own QA procedures ensuring complete quality throughout the entire supply chain.
  • Providing the highest level of service to our customers is a cornerstone of our business
  • Continuous ISO-9001 accreditation since 1996
  • Rigorous in-house processes form the backbone of our quality assurances
  • Carefully chosen manufacturing partners enhance the quality services we offer
  • On-going staff development and training programmes support our QA policy
  • Constant monitoring of our service levels internally and through customer feedback

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ISO-9000 accreditation

Impulse has been ISO-9000 accredited since 1996 and this accreditation forms the backbone of our QA procedures.

Our internal quality system, iMesh works alongside our formal quality program to ensure high quality, accurate support across all of our processes including production, logistics, technical and customer support functions.

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Extensive on-going staff training

An essential part of a good quality assurance policy is the on-going training of staff throughout a business on its processes, services and products.  Impulse ensures all of our staff undertake continuous training programs to ensure they offer the very best levels of support in the industrial computing market.

From certified technical support and product training (e.g. MCTS and CCNA certification) to customer support programs we make sure all of our staff have the up to date knowledge on our products, systems and processes to best assist and support our customers.

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Carefully chosen manufacturing partners

Impulse recognises the importance of ensuring that all products, systems and solutions we supply are tested as thoroughly as possible.

For this, we carefully choose our manufacturing partners to ensure the very best quality, reliability and back-up services.  Beyond this Impulse can undertake in-house field testing upon request, replicating your application and testing the product within the constraints of your application.

Field testing documentation for the customer’s product is then created for their on-going requirements.

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iMesh - In-house build specification system

For our system builds, Impulse created a unique Build Specification document detailing every step of the manufacturing and assembly process for each system. Our engineers photograph each stage and add details on the necessary steps to complete each build.

This ensures every system we deliver has been carefully assembled and thoroughly tested to the pre-defined quality checks which are agreed in advance with the customer. 

Specific checks or testing can be implemented and documented as part of the build procedure exactly as the customer requires them.

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