Our dedicated team of technical sales engineers are here to offer our customers complete technical support on our extensive product range from preliminary design requirements through to production schedules and planning.

Contact us on

Tel: +44 (0)1543 466 552
Fax: +44 (0)1543 466 553
Email: Impulse

Operating System Support and Imaging

Our expertise ensures we can assist our customers with their applications under many operating system platforms.

• Full drivers and utilities for all major Operating Systems (subject to hardware support)
• In-house imaging and licensing services for Windows CE, XP Embedded and DOS (subject to hardware support)

BIOS Assistance

We can assist in creating custom and supplying BIOS' for customer applications.
This includes :

• Custom default CMOS settings ensuring your system is recoverable in case of power loss or reset
• BIOS support for specific customer LCD requirements
• BIOS upgrades for new board revisions and backward compatibility issues

Test Reports & Approvals

We can supply complete test reports on our complete product range where applicable.

• CE certification
• Environmental test reports
• Power consumption reports
• MTTF and MTBF figures
• RoHS certification and approvals

LCD Interfacing and Support

Full LCD support lists for our boards and cards are available in our download section. We can also assist LCD connection with BIOS and cabling support.

Mechanical Drawings

We can supply mechanical drawings for our board and chassis products and assist with enclosure or system expansion design for customer applications.

Returns

In the event that you have a defective product please note that we operate a RMA (Returns Material Authorisation) under our ISO9001 Quality Management System.

In order to ensure that the return is processed in a speedy and effective manner please download our RMA form here.